At Oats My Goodness, we are committed to customer satisfaction. If you receive a defective or damaged product, we will work with you to resolve the issue as quickly as possible.

1. Return & Exchange Policy

We accept returns only for defective products. If your product arrives damaged or faulty, please follow the steps below to initiate a return.

Return Policy URL

For inquiries regarding returns, please visit our Contact Page.

Returns Policy

  • We only accept returns for products that are defective or damaged upon arrival.
  • To be eligible for a return, you must contact us within 7 days of receiving the product.
  • Customers must provide proof of defect, such as photographs or a description of the issue.
  • The product must be unused and in its original packaging.
  • Customers are responsible for return shipping costs unless the product is confirmed to be defective.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Exchanges Policy

  • We do not accept product exchanges at this time.

Accepted Product Condition

  • Only products that are confirmed defective or damaged upon arrival are eligible for return.

Return Window

  • Returns must be initiated within 7 days of receiving the product.

Return Method

  • By Post: Customers can return defective products via post. Contact us for further instructions before shipping a return.

Restocking Fee

  • No restocking fee applies to defective product returns.

Refund Processing Time

  • Refunds will be processed within 7 days of receiving proof of defect and product return confirmation.
  • Refunds will be issued using the original payment method.

Delivery Information

At Oats My Goodness, we ensure efficient processing and delivery of orders. Below is our delivery policy:

1. Delivery Cut-Off Time

  • Orders placed before 11 AM will be processed on the same day.

2. Handling Time

We require time to prepare your order before dispatch:

  • Overnight Oats: 5 business days
  • Granola: 2 business days

3. Delivery Days

  • We dispatch orders Monday to Friday (excluding public holidays).

4. Transit Time

  • Delivery time after dispatch typically takes between 2 to 7 days, depending on your location.

5. Delivery Cost Type

  • We offer a flat-rate delivery fee of $15 per order.

6. Free Delivery Threshold

  • We offer free delivery on orders over $100 (after discounts).

7. Delivery Restrictions

  • A minimum order of $50 is required for delivery.

For any questions regarding our return or delivery policies, please contact us via our Contact Page.